Privacy Policy
Information We Collect
When you book a tour, enquire about a package, or communicate with us, we collect certain personal information. This includes:
Identity & Contact — Names, passport details, nationality, and contact info for permits and bookings.
Health & Emergency — Relevant medical details you share for safety, and your emergency contact person.
Payment Details — Billing info processed securely; we do not store card numbers on our servers.
Technical Data — Anonymised usage information collected via essential website cookies.
How We Use Your Information
Logistics — To arrange permits, accommodation, transport, and guides.
Safety — To maintain medical info for emergency response if needed.
Communications — To send itinerary updates, receipts, and pre-departure info.
Legal — To meet Indian tourism regulations for restricted zones.
Information Sharing & Third Parties
We never sell, rent, or trade your personal information. We share limited information only with partners required to deliver your journey:
Local accommodation providers — receive your name, arrival date, and dietary requirements.
Permit authorities — government bodies require passport details for Inner Line Permits and national park entry.
Payment processors — PCI-DSS compliant gateways process your billing information securely.
Emergency services — in the event of a medical emergency, relevant information may be shared with hospitals or rescue services.
Data Retention & Storage
Booking records are kept for seven years per Indian financial laws. Health data is deleted within 90 days of trip completion. Your data is stored on secure servers in India with strictly authorised access.
Your Rights
Access & Correction — Request a copy of your data or correction of inaccurate info.
Deletion — Request deletion of your data, subject to legal obligations.
Consent — Withdraw consent for communications at any time.
Cookies
Our website uses a minimal set of cookies — essential cookies required for the site to function, and anonymised analytics cookies. We do not use advertising cookies. You may disable analytics cookies through your browser settings without affecting your use of the site.
Changes to This Policy
We may update this policy from time to time. When we make material changes, we will notify active customers by email and update the date above.
Questions About Your Privacy?
Reach out to our team directly — we're happy to help.