Bookings & Confirmation

Bookings are confirmed only after we receive a 30% non-refundable deposit and issue email confirmation. The balance is due 45 days before departure. For bookings within 45 days, full payment is due immediately.

Guests must provide accurate names, passport details, health disclosures, and dietary requirements at the time of booking.

Cancellations & Refunds

All cancellations must be submitted in writing to silentpeaktrails@gmail.com. The following fees apply based on notice received:

Refunds, where applicable, are processed within 14 business days to the original payment method.

Itinerary Changes & Force Majeure

We reserve the right to modify itineraries for safety or legal compliance. No refunds are issued for delays or changes caused by force majeure, including extreme weather, government directives, or natural disasters. Comprehensive travel insurance is mandatory.

Health, Fitness & Altitude Risk

Trekking in Ladakh involves physical exertion at high altitude. High altitude sickness is a genuine and potentially life-threatening condition that can affect anyone regardless of age or fitness. By booking with us, you confirm that:

• You are in good general health and have disclosed all relevant medical conditions on your booking form.

• You have consulted a physician if you have any history of heart, respiratory, or blood pressure conditions.

• You accept that our guides have final authority on safety decisions, including halting or modifying your trek.

• You understand that emergency helicopter evacuation, where available, is at your own cost unless covered by insurance.

Travel Insurance & Liability

Comprehensive travel insurance is mandatory. We are not liable for personal property loss, injuries outside the itinerary, or flight delays. Our maximum liability is limited to the total amount paid for the booking.

Guest Responsibilities & Conduct

• Environmental responsibility — Leave No Trace principles.

• Cultural sensitivity — dress modestly and respect local customs.

• Guide Authority — focus on safety; instructions are final.

• Conduct — disruptive behaviour may result in removal without refund.

• Legal — carrying illegal substances results in immediate termination.

Photography & Intellectual Property

We retain all rights to our website and marketing content. By sharing photos featuring our branding, you grant us a non-exclusive license to reshare with credit. Notify your guide if you prefer not to appear in marketing materials.

Governing Law & Disputes

These terms are governed by Indian law. Unresolved disputes will be referred to arbitration in Leh, Ladakh. This does not affect your statutory consumer rights.